What type of chocolate do you use?

At Chocolates by Insignia, we use chocolate manufactured by Cadbury.

Can I choose between Milk, Dark and White chocolate?

Chocolates are available in milk, dark or white or we are happy to provide a mix.

How long will my order take?

We offer a 14-day turnaround. Although if faster turnaround is required, please contact us as this can often be arranged.

My wedding is not for 6 months, can I order now for delivery closer to the date?

Many of our customers order around 6 months before their wedding and we are happy to make and deliver product at a date of your choice close to your wedding.

How long do the chocolates last/what is the expiry date?

Typically our chocolates have a best before of up to 3 months from the time they are made.

Can I have a sample of the chocolate or foil sent to me to taste and check against my wedding colors?

Yes, samples of foil and chocolate can be arranged. Minimal charge may apply to cover the cost. Please don’t hesitate to ask us about this service.

Do you do custom wrapper designs?

Yes we can work with you on a custom design. Artwork charges may apply depending on the complexity of what you are after. Send us an email and we can advise/quote. Typically a very basic custom design or amendment to one of our current designs can be done for $20-$40. 

How do I store my chocolates once I receive them?

With regards to storage for your chocolates, they should be kept in a cool dry place out of direct sunlight and not in the fridge or freezer.

My wedding is in Rarotonga, will the chocolates melt?

If your wedding reception is indoors, most venues are air conditioned so there is no issues with melting.  If your reception is outdoors we recommend you ask the venue (or delegate someone) to place the chocolates out just before your guests are seated.  There are also other options for distributing your favours such as having someone walk around with a basket full of your favours and handing them out or you can even arrange for the chocolates to be placed on your guest's hotel room pillows.

Are the chocolates made on licensed premises?

Yes. Our chocolates are made on licensed premises and food standards are strictly adhered to.

Do bulk discounts apply on any of your products?

We specialise in wedding chocolates / wedding favours and on average, the orders we receive are for quantities between 80-150 units, our prices are therefore set accordingly. We consider "bulk" to be orders over 200 units and discounts apply on some products when ordering over this quantity. Please contact us for further detail. (This does not include  foiled hearts /table scatters).

How much will it cost to courier my order to me?

Our courier charges are as follows, please contact us and we can confirm which sized box your order will fit into: - 

Small Parcel Nationwide = $7.50* 

Medium Parcel Nationwide = $10.00*

Large Parcel Nationwide = $18.00*

*A $5.00 surcharge applies for rural delivery.